Apurav Bahl
Results-Driven Sales and Marketing Professional | Accelerating Growth at KFin Technology Ltd 🚀 | Passionate about Transformative Technologies and Digital Marketing 🌐
- Role
- Customer Success Manager at Kfin Technologies Ltd
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Apurav Bahl
My experience in Sales and Marketing Management has taught me to be more patient…
Experience
Customer Success Manager
Feb 2024 — Present · Chandigarh, IN
Customer Onboarding: Facilitating a smooth onboarding process for new clients, ensuring they understand theproduct/service and its features.• Proactive Communication: Regularly engaging with customers to gather feedback, address concerns, and provide updates onrelevant offerings.• Issue Resolution: Being the point of contact for customer issues, coordinating with internal teams to resolve challengespromptly.• Customer Advocacy: Cultivating strong relationships and turning satisfied customers into advocates who may contribute toreferrals or case studies.• Product Knowledge: Maintaining a deep understanding of the product or service to guide customers effectively and offertailored solutions.• Data Analysis: Utilizing customer data to identify trends, anticipate needs, and proactively address potential issues.
Education
HP University College of Business Studies, Ava Lodge, Shimla
BBA - Bachelor of Business Administration, Human Resources Development
2016 — 2019
Chitkara University
Master of Business Administration - MBA, Marketing
2019 — 2021
St, Edward's School, Shimla
High School, Commerce
2014 — 2016
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