Apul Gupta

About Apul Gupta

Assistant Director with 8+ years of experience driving innovation at the intersection of e-commerce, analytics, generative AI, cloud services, and enterprise technology. I specialize in building and scaling data-driven products, optimizing last-mile logistics, and enhancing customer experiences while delivering measurable business outcomes.With a proven ability to lead cross-functional teams, align diverse stakeholders, and manage complex programs end-to-end, I bring hands-on experience in crafting product artifacts, executing UAT cycles, and translating business needs into scalable tech solutions. I’m passionate about solving real-world problems through structured thinking, user-centric design, and data-informed decision-making.A

Experience

1. Assistant Director - Innovation (Genai and Agentic Ai)

   HSBC

   Oct 2025 — Present · Bengaluru, IN

   Product Strategy & GenAI Implementation• Designed and launched a multi-agent GenAI call-summarization platform leveraging LangGraph with RAG orchestrationand internal knowledge-base integration, reducing Average Handle Time by 40% and delivering $1.23M in annual savings• Pioneered HSBC-wide GenAI governance framework, integrating Legal, Risk, and Regulatory teams to standardize LLMdeployment, approval & monitoring workflows - reducing approval timelines by 50% and enabling large-scale AI adoption• Executed comprehensive UAT cycles and established GenAI model evaluation framework assessing drift, hallucination,groundedness, accuracy, and bias, ensuring high-quality, reliable, and compliant AI deployments across business unitsProduct Development & Process Optimization• Transformed mortgage loan processing across UAE and UK markets by developing an in-house OCR and LLM-powereddocument classification and validation platform, reducing processing time by 35 minutes per application and saving $1Mannually, ultimately enabling one-day mortgage approvals and positioning HSBC as a market leader• Championed a customer-first transformation initiative, launching HSBC’s AI-enabled complaint journey tracking platformwith real-time KPI dashboards and automated feedback loops, leading to a 25% rise in NPS and faster issue resolution• Conducted comprehensive as-is process analysis identifying critical gaps and delivered configuration/user reports,improving internal team efficiency by 15%Strategic Leadership & Roadmap Execution• Owned end-to-end product backlog development and prioritization, aligning cross-functional stakeholders with businessobjectives; led annual strategic planning cycles by defining OKRs and translating product vision into executable roadmaps• Accelerated development velocity by crafting detailed user stories, process diagrams, and epics, improving engineeringalignment and shortening release cycles across multiple product streams

Education

• Venkateshwar International School

  Intermediate, Science Stream(PCM)

  2003 — 2013

• International Institute of Information Technology Bangalore

  Post Graduate Diploma in Machine learning and Artificial Intelligence, Computer Science

• Liverpool John Moores University

  Master's degree, Artificial Intelligence and Machine Learning

• Amity University

  Bachelor’s Degree, Computer Science and Engineering

  2013 — 2017

Skills

• C
• C++
• Java
• Sql
• Python
• Apache Hadoop
• Django
• Apache Hive
• Apache Pig
• H Base
• Oozie
• Cloudera Quickstart
• Software Defined Networking
• Big Data Analytics
• Apache Zookeeper
• Blogger
• SEO
• Html5