Aprylli Bernarte

Senior Technical Program Manager @Gap Inc.

San Francisco, CA, US
EMAILS
a••••••••@gap.com
MOBILE NUMBERS
+14•••••••61

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WORK HISTORY

Sep 2010 — Present

Senior Technical Program Manager @Gap Inc.

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Manages multiple Agile and Waterfall projects for Information Security, Network, Infrastructure, IT Facilities, Applications, Omni-channel, DevOps, Employee Enablement and Shared Services domains with budgets of up to $25M. Leads and develops a team of Technical Program Managers. Key Accomplishments:Leads programs for Information Security, Employee Enablement and Shared Services team responsible for information security, workplace technologies and cloud migration initiatives. Led site separation program for 30+ locations. Led peak readiness program to ensure GapTech systems, applications and infrastructure have the capacity and capability to support expected peak volumes. Major initiatives:• E-commerce web site has sufficient capacity to handle Black Friday, Cyber Monday and holiday volumes• Database high availability solution explore and implementation to meet failover SLAs during peak• Network infrastructure redesign to ensure efficiencies in managing peak traffic• Applications supporting customer-facing and key internal systems are ready to support peak requirements• Storage and database systems have sufficient capacity to manage peak volumes• Store systems and infrastructure are ready to process peak transaction volumesLed a team of 100+ internal engineers, team managers, external consultants and vendor teams in the US and Canada. Teams were responsible for end to end upgrade of wired and wireless network infrastructure for 1,400 North American stores across all brands including:• Proof of Concept implementation of design options in innovation stores• Design and build of final solution for all store classifications• QA testing of network solution across all channels and brands• Logistics, staffing and installation of high speed circuits and network devices for in-store deployments• Cutover to production, network testing and dashboard validation• User Acceptance Testing with store managers • Decommission and disposal of legacy devices

EDUCATION

N/A

University of the Philippines

Bachelor’s Degree

SKILLS

LeadershipBusiness ProcessProcess ImprovementAgile Project ManagementBusiness AnalysisCall CenterBusiness Process ImprovementLeadership Development CoachingCustomer ExperienceOperations ManagementInformation TechnologyTeam LeadershipProject Portfolio ManagementProgram ManagementVendor ManagementOffshore OutsourcingAgile MethodologiesManagementNegotiationContact CentersProcess ConsultingCross-Functional Team LeadershipProcess ExcellenceBusiness Process Outsourcing (Bpo)Workforce ManagementTime ManagementQuality AssuranceBpoRetailOutsourcingCall CentersChange ManagementIT Financial ManagementForecastingInfrastructureProject ManagementTeamwork

ABOUT APRYLLI BERNARTE

An accomplished program and people leader with international experience in program/project management, vendor management and client services in a global environment • Proven track record of successful deployment of projects and programs for internal business and external clients including Fortune 500 companies in different industries• Dynamic leader who utilizes creativity and teamwork to design and execute solutions that create value to internal and external customers• An effective communicator with ability to build good working relationships with stakeholders that promotes visibility and encourages accomplishment of team goals • Critical thinker and employs proven techniques in problem-solving, mitigation of risks and resolution of issuesSpecialties: Program and Project management (Waterfall and Agile/Scrum), People Management, Vendor Management, Client Services, Contact Center Implementation and Operation, Budget Planning and Financial Management

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