April Wilkner
Suicide Hotline Chat & Text Counselor @Didi Hirsch Mental Health Services
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WORK HISTORY
Suicide Hotline Chat & Text Counselor @Didi Hirsch Mental Health Services
Los Angeles, CA, US
Provides crisis intervention, emotional support, and resources to help-seekers through Crisis Chat and Text services. Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors. Serves as a mandated reporter in cases of suspected child abuse or neglect.
EDUCATION
New York University
B.A, Journalism, Communications, and Creative Arts
SKILLS
ABOUT APRIL WILKNER
Mental health advocate, suicide crisis counselor, and media professional with 15+ years of experience engaging public audiences through storytelling and conversation. I currently work as a Chat/Text Crisis Counselor for the 988 Suicide & Crisis Lifeline at Didi Hirsch Mental Health Services, providing crisis support to youth and individuals in distress.My work is informed by both lived experience and formal training, including ASIST, NCTSN, Psychological First Aid, and Disaster Distress Helpline certifications. I prioritize ethical storytelling, healthy boundaries, and age-appropriate mental health communication.Alongside my counseling work, I’ve built a career as a television correspondent, actor, and producer with NBC, CBS, ABC, USA Network, MSG Network, Hulu, and Peacock. I’ve partnered with organizations such as the American Foundation for Suicide Prevention, Take Action for Mental Health, and Self-Care Is For Everyone to help normalize conversations around mental health and suicide prevention.
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