April S.
Claims Operations Vendor Manager @Alignment Health
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WORK HISTORY
Claims Operations Vendor Manager @Alignment Health
Oversight of vendor performance. Monitors daily activities to ensure vendor is meeting service level requirements. · Establish and communicate performance expectations with vendors · Collaborate with Claims Management team in setting up process requirements and performance metrics · Establish and communicate clear and concise vendor performance management metrics by developing and implementing effective vendor management scorecards and dashboards · Identify process gaps and make recommendations for improvements · Ensure the privacy and security of PHI (Protected Health Information) as outlined in the department policies and procedures relating to HIPAA Compliance · Maintain compliance in all areas of operations
EDUCATION
Edmonds College
Business Administration and Management
Mesa Community College
Certificate
Estrella Mountain Community College
Organizational Leadership
SKILLS
ABOUT APRIL S.
Operations Leader | Project Management | BPO & Vendor Management | Data Driven Decision…
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