April Showalter

About April Showalter

Dedicated and passionate about helping organizations provide top-notch customer care by creating user friendly, high-quality documentation that reduces errors, improves production, maximizes efficiency, and increases profitability. HIGHLIGHTS OF QUALIFICATION25 years of experience writing.| 15 years of experience technical writing.| Excellent ability to translate technical, complex data into simple language.| Skilled at ensuring documentation meets regulatory, quality, compliance, and accreditation standards.| Efficient at managing and tracking organizational documentation throughout the life cycle.| Experienced documentation specialist committed to accuracy, clarity, consistency, and thoroughness. WRITING EXPERTISEWork Instructions | Job Aids | Training Materials | Instructions for Use (IFU)| User Guides and Manuals || Configuration Guides | Installation Guides | Work Instructions | Procedures (SOPs)| Policies | Online Help | New Hire On-boarding | Reference Documents | Data Dictionaries | API | Marketing and Public Relations | Website Content COMPLEMENTARY SKILLSDesktop Publishing | Proofreading | Researching | Interviewing | Retrieving, Organizing, and Disseminating Information | Editing | Instructional Design | Project Management | Cross-Functional Collaboration | Training and Development INDUSTRIESHealth Care | Software | Medical Devices | Government Agencies | Manufacturing | Public Service | Small Businesses | Human Resources SOFT SKILLSDependable and Accountable | Critical Thinker | Project Leader | Self-Starter | Fast Leaner | Results-Driven | Service-Oriented | Naturally Curious | Passion for Quality and Excellence TOOLS & TECHNOLOGIESMac and PC | Microsoft (Word, Excel, PowerPoint, SharePoint)| Adobe (InDesign, Acrobat Pro, Illustrator, FrameMaker)| Snagit | Content Management Systems (Madcap Flare, Oxygen XML, Zavanta)| Document Management Systems (DocFinity, Confluence, DocuShare, Box)| Website Builders (Wix, WordPress, Site123)| E-learning (Articulate 360)| Learning Management Systems (SumTotal Systems, Blackboard)| Quality Management Systems (Arena, SAP)| Project Tracking Software (JIRA, Monday, Microsoft Project, Team Foundation Server) STANDARDS AND COMPLIANCEMicrosoft Manual of Style | APA Style | Chicago Manual of Style | Information Mapping | HEDIS Measurements | Data Security | HIPAA | HL7 | ISO | ANSI | URAC Accreditation | Clinical Practice Guidelines | FDA Guidelines

Experience

1. Documentation Specialist

   Close Hr Connections, Llc

   Feb 2021 — Present · Cary, NC, US

   Contract technical and business writer, editor, and proofreader for a boutique human resources consulting firm. Specialize in employee handbooks and SOPs for clients who own small, but growing businesses.

Education

• Trident University International

  Masters of Science, Health Sciences

  2007 — 2009

• Purdue University

  BA, Law & Society

• Lakeland Community College

  Pre-Nursing Studies

• Cabrillo College

  Pre-Nursing Studies

Skills

• Healthcare Information Technology (Hit)
• Survey
• Adobe Acrobat Pro
• Care Coordination
• Software Documentation
• User Stories
• Interviewing
• Social Media
• Adobe Photoshop
• Zavanta
• Writing
• Microsoft Powerpoint
• Jira
• Work Instructions
• Technical Training
• Website Building
• Project Management
• Technical Translation
• Docfinity
• Technical Writing
• Adobe Illustrator
• Snagit
• Microsoft Office
• Public Relations
• Program Development
• Team Building
• Management
• Training
• Sharepoint
• Document Lifecycle Management
• Project Initiation
• Technical Documentation
• Teaching
• Agile Application Development
• Research
• Facilitating
• Webex
• Employee Training
• Microsoft Word
• Policy