April Wilson

About April Wilson

I have a passion for building meaningful partnerships and helping organizations thrive through people-first solutions. With years of experience in the PEO industry, I’ve developed a deep understanding of how to align business goals with strategies that enhance both the client experience and operational success.I take pride in creating trusted relationships built on transparency, empathy, and follow-through. Whether I’m guiding clients through complex challenges, collaborating cross-functionally to optimize processes, or identifying opportunities for growth, my goal is always the same: to deliver exceptional outcomes and make every client feel valued and supported.I’m driven by connection, culture, and continuous improvement. I believe that when people feel seen, supported, and empowered, great work naturally follows and that philosophy guides everything I do.

Experience

1. Manager of Client Success

   Nextep

   Sep 2025 — Present

   Lead and scale a high-performing Client Success team focused on delivering an exceptional, outcomes-driven client experience while supporting retention, growth, and long-term partnership value- Coach and develop a team of Client Success Managers through regular 1:1s, performance reviews, KPI monitoring, and ongoing skills development; proactively manage team capacity, account distribution, and burnout prevention- Own and manage a personal book of business of approximately 100 SMB and Enterprise clients while serving as the escalation point for complex or high-impact client issues, coordinating cross-functional resources to drive timely resolution and trust- Act as the voice of the customer, partnering closely with Product, Sales, Marketing, and Operations to align client needs with road map priorities, service improvements, and retention strategies- Drive client outcomes through product adoption, renewal strategy, and proactive engagement, including oversight of medical renewals, client presentations, negotiations, and overall renewal experience- Lead retention initiatives during peak seasons by developing talk tracks, training materials, and meeting prep for Client Success and Sales teams- Monitor and analyze client health, activity trends, survey results, and SLA performance across channels (phone, email, chat, cases), delivering actionable insights and reporting to senior leadership- Influence process and product improvements through journey mapping, SOP development, and data-driven recommendations that enhance both the client and internal team experience- Ensure data integrity across Salesforce and PrismHR to support forecasting, reporting accuracy, and informed leadership decision-making.

Education

• Fitchburg State University

  Master of Business Administration - MBA, Human Resource Management

• Colorado State University Global

  Bachelor’s Degree, Human Resource Management

  2015

Skills

• Teamwork
• Healthcare Management
• Research
• Mentoring
• Microsoft Office
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Human Resources
• Office Administration
• Microsoft Word
• Business Ethics
• Team Leadership
• Managing Team Dynamics
• Marketing Communications
• Community Organizing
• Management
• Team Building
• Healthcare
• Electronic Medical Record (Emr)
• Organizational Effectiveness
• Hiring
• Advertising
• Organizational Leadership
• Conflict Management
• Effective Communication
• Community Outreach
• Employee Relations
• Customer Retention
• Customer Service
• Marketing
• Interviewing
• Talent Acquisition
• Social Media
• Cardiopulmonary Resuscitation (Cpr)
• Administration
• Microsoft Outlook
• Medical Records
• Leadership
• Administrative Assistance
• Coaching
• Scheduling