April-Ann O. Lucañas

Experience

1. Change Manager

   Xperi Inc.

   Aug 2019 — Present

   Responsible for day-to-day operations of Change Management process, globally. Responsible for the compliance and governance of all change requests (400+ per month) across corporate and customer facing environments (B2B and B2C).• Develops and implements process improvement initiatives across the organization. Determines factors for compliance and enforcement• Provides training, coaching and guidance to the customers of the change management process • Manages global Change Advisory Board (CAB) meetings to review upcoming changes/releases with focus on achieving balance between velocity and reliability.• Partners with global engineering, operations, customer support and NOC team to ensure process compliance.• Reviews change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed approved and executed.• Provides guidance and assistance in classifying changes & in identifying risks to the environment• Leads the execution of key initiatives such as – ServiceNow enhancements/roll outs, process harmonization, process outreach etc.• Publish Metrics and KPI dashboards to continually measure and improve change management process• Recommends and leads the execution of next generation strategies to align change management process with DevOps and CI/CD methodologies