April Wilson-Brown
Director Real Estate Servicing at Shared Service Solutions
- Role
- Director, Real Estate Servicing at S3 Shared Service Solutions, LLC
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About April Wilson-Brown
Operational Risk, Program/Project Management and Technology Professional
Experience
Director, Real Estate Servicing
S3 Shared Service Solutions, LLC
Jul 2021 — Present · US
I am a Mortgage Servicing, Operational Risk and Project Management professional with 25 years of experience with leaders in the industry. I am skilled in the areas of mortgage investor guidelines, operational risk, measuring operational effectiveness, and fostering safety and soundness in operations by monitoring/mitigating risk with effective controls. I pride myself on the ability to effectively manage programs and projects in operational environments. I enjoy improving the effectiveness of operations and providing great customer service including the following: Operational Risk Management Program/Project Management Identification of Risk and Controls Streamlining Processes Technological EnhancementManage mortgage servicing for multiple financial institutions including complex programs and strategic initiatives in the areas of Customer Service, Records Management, Escrow Management, Cash Management Investor Reporting for Fannie Mae, Freddie Mac, and Federal Home Loan Bank according to MERS, NCUA, Regulation Z, CFPB, FHA, HUD and GSE guidelines. Additionally, responsible for ensuring the mitigation of risk with proper controls. Primary point of contact for Fannie Mae STAR Audits. Additionally, served a key stakeholder to the following:• Fiserv DNA System End-to-End Servicing Review with Customer Impacts• Fannie Mae Servicer Self-Assessment• Investor Reporting Automation • Fannie Mae STAR Audit Remediation• Created Risk and Control Framework which includes completing department process assessments, creating new/ updating existing controls, and started new Risk and Control Matrix (RCM).I believe in flexible leadership, a positive way in which to help change attitudes or behaviors of others. Flexible leadership is not something you do to people, but something you do with people.
Education
University of Maryland
Masters Business Management, Financial Management
2000 — 2006
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