April West
Beauty Advisor @SEPHORA
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WORK HISTORY
Beauty Advisor @SEPHORA
Provide personalized customer service, engaging and forming relationships with clients and listening to their needs, recommending suitable products across makeup, skincare and fragrance.Successfully balance full-time studies while working part-time, expanding customer service and retail experience.Complete daily store operational tasks such as replenishing product, merchandising, and maintaining a clean and welcoming store environment, while demonstrating a strong attention to detail.Managed returns, exchanges, and refunds with a strong focus on ensuring customer satisfaction, resolving issues promptly, and maintaining adherence to company policies and procedures.Support store KPIs as well as in-store events and promotions, consistently contributing to meeting or exceeding store goals. Work collaboratively as a team to support store needs while providing a positive customer experience.Engage and participate in ongoing training opportunities, in-store and out of store, constantly building on product knowledge and passion.
EDUCATION
Garth Webb Secondary School
OSSD
Trent University
Bachelor of Business Administration - BBA, Marketing and Consumer Culture
Ted Rogers School of Management - Toronto Metropolitan University
Bachelor of Commerce - BCom, Business Management
ABOUT APRIL WEST
BBA Honours - Marketing & Consumer Culture @ Trent University | Beauty Advisor @ Sephora
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