April Koenig

Senior Client Advocate @Global Payments Integrated

Omaha, NE, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Nov 2015 — Present

Senior Client Advocate @Global Payments Integrated

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EDUCATION

1990 — 1992

University of Nebraska at Omaha

Business Administration and Management, General

SKILLS

Flexible Spending AccountsCobraAccount ManagementHealth InsuranceCall CentersQuality ControlEmployee TrainingManagementHealthcareMarketingNegotiationNew Business DevelopmentCustomer SatisfactionCross SellingSalesforce.comPayment Card Industry Data Security Standard (Pci Dss)Payment IndustryPayment SystemsCustomer RetentionPayment Card ProcessingCredit Card Transaction ProcessingElectronic PaymentsPayment GatewaysMicrosoft ExcelCredit Card TerminalsTrainingMicrosoft OfficeMobile PaymentsTeam BuildingCustomer ServiceLeadershipBusiness Process ImprovementCustomer Relationship Management (Crm)Sales

ABOUT APRIL KOENIG

Versatile and results-driven Senior Client Advocate with 20+ years of experience in client relationship management and customer service across various sectors. Proven track record in resolving escalated client issues and enhancing customer satisfaction through effective communication and problem-solving. Skilled in data analysis and team management, with a history of leading high-performing teams and maintaining strong client retention rates. Seeking to leverage extensive expertise to drive client success in a dynamic organization.

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