April Jones
Priority Customer Advocate @Block
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WORK HISTORY
Priority Customer Advocate @Block
Atlanta, GA, US
Assist Merchants with questions regarding details with their sellers accounts monitored by Square regarding transfers, new business development, retaining and updating inventory, adding new personnel.Troubleshoot hardware for merchants.Submit case reviews with details to assess problems merchant has that need managerial review Answering Sellers inquiries regarding Retail subscriptions that include inventory reports, stock, and changes on accounts.
EDUCATION
Liberty University
ED.S, Educational Leadership and Administration, General
Alabama State University
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
Troy University
Masters of Public Administration , Human Resources Management and Services
ABOUT APRIL JONES
Business acumen committed to achieving favorable results in areas of andragogy, curriculum design, training, and human resources. Dedicated and focused on conceptualizing, developing creative, and experiential environments conducive to learning. Accomplished leader with a strong passion for success in achieving organizational goals, advisement, instructional design. Team-oriented with a flair for building relationships with stakeholders, upper level management, and diverse backgrounds. Specialties: Instructional Design, LMS, SAP, Blackboard, Canvas, Grant Research, Scholarship Research, Communications Trainer, Facilitate training courses, Administrator, Organizational Planning, Curriculum Planning, Business Plan Writing, Team Player, Flexible, Data Analysis, Complaint Resolution, Scheduling, Project Management, Training, Report Writing, Storyline, Ariticulate 360, Academic Retention.
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