April Johnson
Senior Customer Experience Manager @J.B. Hunt Transport Services, Inc.
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WORK HISTORY
Senior Customer Experience Manager @J.B. Hunt Transport Services, Inc.
I support a team in our customer experience department where we work on one of our biggest accounts. Our focus is on excellent customer service, integrity, automation, efficiency, client management, building strong relationships built on trust, and growth.
EDUCATION
The University of Tulsa
Bachelor of Science (B.S.), Marketing
University of Arkansas
Master of Business Administration (MBA)
ABOUT APRIL JOHNSON
I’ve spent close to two decades working in the transportation industry with roles in operations, pricing, sales, client management, and customer experience. During this time, I’ve discovered my passion lies in providing exceptional service to our customers while leveraging data to enhance excellence and efficiency.Currently, I lead a dedicated team responsible for one of our biggest customers, ensuring that we not only meet but exceed their expectations. I’m also committed to our employee resource groups, recognizing the immense value they bring to our organization. Being on the board for one of our ERGs, I focus on promoting allyship education among our employees. I love learning about supply chain and serving customers, while witnessing the impact technology and automation is having on the industry.
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