April Jenkins

About April Jenkins

I am an influential, energetic, and results-driven Strategic Executive driving customer success operations through a series of promotions to positions of greater authority and responsibility based on hands-on leadership, account management, negotiations, and procurement. My background includes cultivating strategic partnerships with C-Suite Executives, stakeholders, and key decision makers to propel business operations. Manages multi-million budgets to ensure business objectives align with stakeholder needs. Throughout my career, I have overseen top-tier accounts by analyzing consulting opportunities to promote customer networking while producing effective solutions. I successfully navigate complex customer objections, swiftly responds to inquiries, and efficiently resolves challenges by creating and implementing cost-effective solutions. I\'ve had the opportunity to work with some amazing clients over the years as consulting support during my time at Cisco including Wells Fargo, Wachovia, Bank of America, Goldman Sachs, TD Bank, & ADP. I additionally served in Client Executive & Director positions for major companies globally, such as ExxonMobil, BP, AIG, Geico, Chick-fil-A, and Milliken & Company. Key Skills Customer Success Relationship Building Engagement Methodologies High-Impact Presentations Training & Mentoring Solution Selling Cross-Selling & Up-Selling Market Penetration & Expansion Operational Leadership Brand Awareness

Experience

1. Senior Director, Managed Services and Service Desk

   EliteOps

   Sep 2025 — Present

Education

• The London School of Economics and Political Science (LSE)

  General Course, Finance, Anthropology, Statistics

  1996 — 1997

• University of South Carolina

  Lean Six Sigma Green Belt Certificate, Six Sigma

  2012 — 2012

• Syracuse University

  Master of Science - MS, Information Management

  2008 — 2013

• Massachusetts Institute of Technology

  B.S., Management Science

• Syracuse University

  Certificate of Advanced Study, Data Science

  2012 — 2013

• The University of Texas at Austin

  Certificate, Fundamentals of Petroleum

  2014

Skills

• Software as a Service (Saas)
• Business Intelligence
• Team Building & Stakeholder Relations
• Telecommunications
• Customer Relationship Management (Crm)
• Value Proposition & Stream Mapping
• Collaboration Technology Alignment to Business Processes
• Crm
• Citi - Social & Behavioral Research - Basic/Refresher Curriculum Completion
• Requirements Analysis
• Cloud Computing
• Process Analysis & Operational Redesign
• Cross-Functional Team Leadership
• Enterprise Change & Risk Management
• Citi - Social & Behavioral Responsible Conduct for Research
• Enterprise Software
• Basic R Programming
• Thunderbird Global Mindset Inventory (Completed Assessment)
• Data Analysis
• Leadership
• Process Improvement
• Performance Metrics & Turnaround
• Analytics
• Program Management
• Management
• Strategy
• Global Consulting Engagements
• Data Center
• Needs & Requirements Analysis
• Business Analysis
• Business Process
• Integration
• Stakeholder & Partner Relations (Project Based)