April Hughes
Senior Consumer Risk and Control @PayPal
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WORK HISTORY
Senior Consumer Risk and Control @PayPal
London, GB
Responsible for ensuring the business meets its Consumer Duty obligations, operating in the first line and reporting to the COO and working closely with the CEO and Consumer Duty Board Champion. Oversees risk and control frameworks, embedding compliance and, processes within day-to-day operations to drive good customer outcomes. Works cross-functionally to assess, enhance, and govern processes that align with regulatory expectations, ensuring accountability and transparency across teams.Coordinates the Operations Conduct and Customer Outcomes Committee, ensuring relevant updates and governance structures are in place. Regularly updates and presents to the board at Audit, Risk, and Board meetings, providing key insights on Consumer Duty, risk management, and control effectiveness to support strategic decision-making.
EDUCATION
University of Staffordshire
Bachelor of Arts (BA), Accounting and Business
ABOUT APRIL HUGHES
ACA professional with over 10 years combined experience in Audit, Risk & compliance investigations rich international exposure. A determined and confident individual who has worked across a wide spectrum of technology focussed companies with the ability to use initiative to solve problems efficiently. Comfortable working in an ambiguous and rapidly changing business environment where risks need to be assessed and planned for. Greatest strengths are being patient, persistent, and determined to achieve results.
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