April H.

About April H.

Motivated and dynamic leader with over 20 years of progressive experience in operations, customer experience, finance, and technical support. Currently serving as Senior Analyst, Finance – Passers, Rate Events & Tech Ops at Comcast, I specialize in cross-divisional technical operations, data integrity, and process optimization.Highly experienced in leading cross-functional teams, streamlining processes, and improving service efficiency. I’m proficient in managing end-to-end business functions—from process creation to execution—while fostering team morale and building strong relationships across departments.My diverse background includes supporting multi-department initiatives, managing projects, and active involvement in employee resource groups. I’m passionate about volunteering and community impact, having led initiatives such as bilingual book readings at children’s hospitals, shoe drives for communities in Venezuela, and the launch of Spanish learning tools for employees. Leading with heart, hustle, and a whole lot of hashtags. As a collaborative team player and mentor, I thrive in fast-paced environments, balancing strategic vision with detail-oriented execution. My work is rooted in a commitment to quality and excellence, and I believe in the power of community to drive meaningful change. Making data dance and culture shine—one project at a time.Expertise:• Learning & Development• Quality Assurance• Performance-Driven Metrics• Customer Service & Service Orientation• Technical Support & Service Efficiency• Revenue Assurance• Project Management

Experience

1. Senior Analyst, Finance, Passers, Rate Events & Tech Ops

   Comcast

   Mar 2025 — Present · US

   Key Responsibilities:Operational Excellence: Manage CM ticket requests, maintain code tables, and lead special projects across three divisions.Business Analysis: Translate business and user needs into system requirements to streamline processes.Cross-Functional Liaison: Bridge Business Operations with other teams to improve order accuracy and customer satisfaction.Documentation & Compliance: Maintain organized, audit-ready documentation and serve as a reliable resource for colleagues.