April Griffith

About April Griffith

Accomplished and trusted assistant with more than 20 years in the administrative field, over 10 years’ experience supporting executives and teams in fast-paced, deadline-driven environments, successfully handling confidential and sensitive information. Reputation for being tech savvy, team project work, providing operational and service excellence, process improvement utilizing Lean management, Kanban Board. Special focus on customer service and staff morale. Detail-oriented, team player. Comfortable working with diverse cultures and personalities. Specialties/Keywords: high-level support, executive assistant, Lean management, confidentiality, travel coordination, T&E reports reconciliation, process improvement, customer service, calendaring, user How-To documentation, new-hire orientation, diplomacy, cultural competency, Remedyforce, MS Office Suite, Word, Excel, PowerPoint, SharePoint, Outlook, Visio, Office 365, Publisher; Citrix, Wyse, Kronos, Halogen, NEOGOV, ShoreTel, Drupal, Inspyrus, EnterpriseOne, Office Communicator, SAP/CRM, SAP/HR, Concur, Salesforce. Morale & team-building, training, mentoring, diversity, race and social justice, international cultural protocol, social foreign language skills.

Experience

1. Executive Assistant, Development

   Seattle Housing Authority

   Oct 2014 — Present · Seattle, WA, US

   Provides confidential, complex, and responsible high-level administrative support to Development Director and staff. Duties include:• Appropriately handling confidential department staff information, including performance appraisals, goals, discipline, H/R-related documentation; coordinate department staff training; coordination for new-hires, staffing changes, and terminations.• Aggregate data for departmental reporting and meetings; assist in reporting to outside agencies. Prepare handouts and PowerPoint presentations as needed.• Assist in research and support of assigned special projects and programs; coordinate efforts with project/program manager and key staff in other departments.• Manage calendars for Director, Sr. Program Manager, team vacation calendar; meeting coordination.• Maintain positive working relationships with key internal staff and teams, outside businesses and agencies to assist in meeting coordination, expedient work flow, resolve potential issues.• Assist in planning, support logistics, and meeting follow-up tasks for community and public events.• Coordinate and prepare training and travel arrangements for Director and staff.• Handle operational support tasks, such as bank card reconciliations, meeting coordination and logistics, travel expense reports, purchase orders, timecard support, team reminders, new-hire orientations.• Provide basic systems and applications technology support and troubleshooting to department.• Assist with Development budget planning; prepare and submit annual budget forms, reports.• Web Liaison – responsible for ensuring currency and accuracy of department-related content on SHA’s website, entering edits or new content as information changes or becomes available.• Office 365 Advisory Committee – member of governance committee that assists the IT team during planning & implementation of Office 365 suite of products by providing input and feedback.

Education

• Columbus State Community College

  Computer Science

  1998 — 1999

• Ohio Dominican University

  Linguistics

  1997 — 1997