April Denny

About April Denny

The restaurant business is about creating a food and drink adventure while sitting in a…

Experience

1. Manager

   St. Elmo Steak House

   May 1998 — Present · Indianapolis, IN, US

   Responsible for daily operations of restaurant:* Assist in hiring, training, and monitoring of the FOH team.* Developed and continual update of FOH extensive employee manuals (restaurant history, food facts, steps of service, alcohol distillery and wine estate history, spirit/wine making details, and tasting notes) and FOH job descriptions.* Conduct FOH employee reviews.* Monitor daily labor cost and coordinate with business volume.* Encourage top performance and lead by example.* Monitor and communicate all health department and IATC rules and regulations to team.* Oversee service in eight dining rooms, bar, and 1933 Lounge.* Coordinate private parties and large events.* Handle verbal and written guest complaints. Use complaints as a learning opportunity and a way to create a loyal supporter of St. Elmo.* Conduct welcome speeches to large groups.* Conduct meet and greets with potential and current convention groups.* Interact with guests to develop loyal relationships.* Develop new procedures to ensure efficiency for restaurant and guest happiness.* Coordinate activities with chef and FOH team to impress our guests.* Identify guest loyalty for Patron Saint program.* Monitor upkeep and cleanliness of restaurant, its equipment, and facilities.* Responsible for nightly closing operations.* Helped coordinate restaurant operations for four Final Fours 2006, 2010, and 2015) and one Super Bowl (2012).* Manage the extensive wine list and wine cellar.