April Deboe
Manager Dc Desktop Support Team @SEPHORA
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WORK HISTORY
Manager Dc Desktop Support Team @SEPHORA
US
ABOUT APRIL DEBOE
A+ UMBC, ITIL, HDI CERTIFIED, SIX SIGMA – IT SERVICE DESK/SUPPORT CENTER MANAGER Experienced IT Service Desk/Support Center/Desktop Support Manager with senior-level expertise and hands-on proficiency in technical application customer support. Earned numerous technical and professional certifications which include A+UMBC, ITIL Foundations V3, Six Sigma, HDI Support Center and Desktop Support Manager. Experienced in service delivery, application support management and IT operations. Expert at streamlining operations, eliminating waste, and developing/implementing continual process improvements. My strengths in proactively identifying and solving problems include experience in root cause analysis that have saved my past employers over $1M in lost productivity and repeat incidents. Specialties: Program Management ITIL Foundations Version 3 HDI Support Center Manager Certification HDI Desktop Support Center Certification Service Desk Service Delivery Help Desk Contact/Call Center Tier 1 Customer Support Tier 2 Desktop Support Training Desktop Support Processes, Procedures Incident Management Problem Management, Root Cause Analysis Customer Satisfaction Leadership
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