April de Boe
Director of Support Sevices @Peake Technology Partners, An Omega Systems Company
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WORK HISTORY
Director of Support Sevices @Peake Technology Partners, An Omega Systems Company
ABOUT APRIL DE BOE
ITIL, HDI CERTIFIED – SERVICE DESK/SUPPORT CENTERS/HELP DESK/SERVICE DELIVERY MANAGERExperienced Service Delivery Manager with senior-level expertise and hands-on experience in technical application customer support. Earned numerous technical and professional certifications which include UMBC A+, ITIL Foundations V3, and HDI Support Center/ Desktop Support Manager certification. Experienced in service delivery, application support management and IT operations. Expert at streamlining operations, cutting waste, and developing/implementing continual process improvements. My strengths in proactively finding and solving problems include experience in root cause analysis that has saved my past employers over $1M in lost productivity and repeat incidents
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