Apresh Desai
IT Support Manager @Dovetail
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WORK HISTORY
IT Support Manager @Dovetail
Dovetail Systems Limited – London Wall – Since 24th of October 2011.Role:1. Ensuring all Support tickets raised are owned promptly by the team, assign them appropriately and ensuring they are resolved within set SLAs.2. Weekly meeting with the IT team to discuss the traction on current projects, Infrastructure requirements, being on top of patching and adhoc topics brought up by team members.3. I report directly to the Director/Head of IT and Security who is based in the New Jersey office. We have regular catch up meeting to sync up on IT matters.4. I head the London site and I am responsible for the data centre, communication (phones), end users (US, EMEA and Far East).5. Generate monthly reports for SMT which primarily features the IT Requests (Raises and Closures), Major Project Activity, Maintenance Windows and Critical Service Outages.6. Taking the lead in major projects like ‘Implementation of encryption on laptops, London Office Move and all aspects of it.7. Closing liaising with all existing vendors, suppliers and Service providers.8. Playing an important role in the DR/BCP planning.9. I head the security of the London office complete from physical security of assets, physical office, data centre to data held on our network by ensuring that requests raised for access to shares are closely studied by me and most of the time executed by me.10. Managing the desktop team and ensuring that team in both offices are in sync with policies and processes followed.11. Having thorough understanding of the London office infrastructure.12. Supporting VIPs based in the UK office like the CEO, CFO and Directors.13. Understanding Microsoft Licensing and provide the correct figures of machines/users in the EMEA and Far East offices to negotiate the adequate licensing for the company with the MS reseller.The above list is not exhaustive by any means.
EDUCATION
Government Law College
Bachelor of Laws (LL.B.), Law
R. Ruia College
Bachelor of Science (BSC), Computer Science
SKILLS
ABOUT APRESH DESAI
Apresh N. DesaiChigwell,Essex.Day time Telephone number (Mobile): 07•••••••98E-mail address: a••••••••@yahoo.co.uk, a•••••••@hotmail.com, d••••••••@googlemail.comProfileI am a self-motivated highly capable individual who enjoys working in a team based environment. My interpersonal skills ensure that I develop excellent working relationships with my peers and management. The learning process stimulates me and I am a quick learner. I have experience in the Information Technology field of over 10 years. Presently, I am working as hands on Global IT Support Manager within Financial Services. I am a qualified Microsoft Certified Systems Engineer (MCSE) based on Windows Server 2003. I have passed all the 7 exams on my first attempt with a score of more than in each exam. I am presently pursuing the qualification of Cisco Certified Network Associate (CCNA). I have already attended the ICND 1 part of the CCNA course.Nationality: BritishDriving License: Full UK – Clean – Held for over 7 yearsClearance Level: CRB cleared and CTC cleared, was SC cleared when working with City of London Police.Date of Birth: 11/02/1977Education and certifications1. MCSE (Windows Server 2003) – Certified – Includes 7 MCPs.2. MCSA (Messaging) Exchange Server 2003 and Windows Server 2003 – Certified.3. City & Guilds\' certification based on the MCSE (Microsoft Certified Systems Engineer -Windows Server 2003 course) thereby gaining the qualification of ‘ICT Systems Support Technician’.a. 72•••51 Plan for the delivery of ICT support services and assist in the acquisition of ICT systems.b. 72•••52 Customer Support Provision-Level 3.c. 72•••53 Install, Configure and integrate networked hardware and software- Level 3.
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