Aprameya Aithal

About Aprameya Aithal

Software Engineer Specialist with 9 years of experience driving operational resilience, release predictability, and service reliability for enterprise-scale, mission-critical applications across Telecom and Life Sciences domains.I operate at the intersection of technical depth and leadership, specializing in Major & Critical Incident Management, Release & Change Management, Site Reliability Engineering (SRE), and Agile delivery. I currently support high-impact Pharma applications for a global, Basel-based client, providing incident leadership, release governance, and stakeholder alignment in regulated environments.During P1/P2 (Sev-1/Sev-2) incidents, I lead war rooms, drive rapid triage, coordinate cross-functional response, and ensure clear executive communication—consistently achieving 95%+ SLA compliance and a 30% reduction in MTTR.In parallel, I own end-to-end release governance, partnering with DevOps, QA, and Engineering teams to drive deployment readiness, risk mitigation, CAB facilitation, and post-release validation, resulting in 90%+ successful and predictable releases.What I BringMajor & Critical Incident Management: Global incident response, crisis leadership, service restorationRelease & Change Management (ITIL/CAB): Planning, governance, deployment readiness, rollback strategySRE & IT Operations: Reliability engineering, operational readiness, continuous improvementAgile / Scrum Leadership: Sprint planning, backlog refinement, retrospectives, delivery predictabilityProblem Management & RCA: Preventive controls reducing incident recurrence by 25%Gen-AI in Operations: AI-assisted triage, RCA documentation, and knowledge retrievalLeadership & Influence: Mentoring engineers, aligning execution with business priorities, building stakeholder confidenceTools & Practices:Major & Critical Incident Management | Release Management | Change Management | SRE | IT Operations | ITIL | Agile | Scrum | DevOps | ServiceNow | Jira | Jenkins | Power BI | SQL | Java | Gen-AI for IT Ops | Monitoring & Observability | SLA / KPI ManagementRecognitions & Impact95%+ SLA compliance for critical incidents30% MTTR reduction90%+ release success rateAPEX Award (H2 FY’25) for leadership, innovation & operational excellenceExperienced in regulated, compliance-driven environments, I bring calm, clarity, and accountability under pressure, balancing people leadership with hands-on execution across incidents, releases, and operations.Open to opportunities in Engineering Leadership, IT Operations, SRE, and Incident & Release Management.

Experience

1. Team Leader Software Engineering Specialist

   Accenture

   Nov 2025 — Present · Bengaluru, IN

   As a Team Leader overseeing Major & Critical Incident Management, Release Management, and Agile/Scrum delivery, I drive operational resilience and service excellence for high-impact Pharma domain applications. I lead P1/P2 war rooms, streamline service-restoration workflows, and consistently deliver 95%+ SLA compliance with a 30% reduction in MTTR. My role includes end-to-end release governance—facilitating CAB, managing deployment readiness, aligning with DevOps teams, and ensuring high-quality, predictable releases.I enable Agile execution by supporting sprint planning, backlog refinement, and continuous improvement practices that enhance delivery velocity and team collaboration. I also integrate Gen-AI–powered insights into incident triage, RCA, knowledge extraction, and operational automation—reducing manual effort and accelerating decision-making across teams. Additionally, I design SOPs, strengthen RCA frameworks, mentor team members, and champion operational best practices to uplift overall maturity, reliability, and stakeholder confidence.Achievements:Maintained 95%+ SLA compliance and reduced MTTR by 30% for high-severity incidents.Improved release success rate to 90%+ through structured governance and DevOps alignment.Reduced incident recurrence by 25% via enhanced RCA processes and preventive controls.Introduced Gen-AI–assisted workflows for faster triage, RCA documentation, and knowledge retrieval.Awarded APEX Award (H2 FY’25) for outstanding leadership, innovation, and operational excellence

Education

• Accredian

  Global Certificate in Data Science & AI

• Manipal Institute of Technology

  Master of Computer Applications - MCA, Computer Applications Development, Computer Programming, Specific Applications

• Mahatma Gandhi Memorial College, Udupi

  Bachelor of Computer Applications - BCA, Computer Applications Development, Computer Programming, Specific Applications

Skills

• Networking
• Microsoft Word
• Php
• Java
• Mysql
• Web Development
• C++
• Javascript
• C#
• Microsoft Access
• Object-Oriented Programming (Oop)
• Microsoft Excel
• C
• Programming
• Android Development
• Html
• Microsoft Office
• Sqlite
• Microsoft Sql Server
• Android Studio
• Linux
• Asp.net