Joe Applegate
CX Leader | Founder, CX Pulse | Contact Center Innovation | AI-Powered Ops
- Role
- Founder & Principal at Cx Pulse
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Joe Applegate
Senior Vice President of Customer Experience & Success at Pearl, leading CX strategy…
Experience
Founder & Principal
May 2025 — Present
CX Pulse is a passion project exploring the intersection of Voice AI and customer experience.Built in my spare time, it’s a hands-on platform for AI-powered voice automation, real-time CX analytics, and smarter sales training.The goal is to create scalable tools that help contact centers and small teams work smarter and faster, without losing the human touch.
Education
University of Cincinnati Carl H. Lindner College of Business
Finance, Real Estate
2000 — 2004
Skills
- Marketing
- Information Architecture
- Crm
- Mortgage Lending
- Customer Service
- Salesforce.com
- Operations Management
- Business Intelligence
- Business Systems Consulting
- Team Building
- Management
- Mortgage Banking
- Call Center
- Process Improvement
- Call Centers
- Loan Origination
- Business Analysis
- Sales
- Visio
- Analytics
- Vendor Management
- Team Leadership
- Contact Centers
- Workflow
- Five9
- Salesforce.com Administration
- Dialer Management
- Creative Strategy
- Leadership
- Sharepoint
- Call Center Development
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