Appanna Murapala
ServiceNow Specialist at Cognizant | Arch X Certified | Certified CSA | Certified CAD | CIS-ITSM | CIS-CSM | Event Management | ServiceNow ITSM | OT CMDB | Integrations
- Role
- Infra Dev Specialist at Cognizant
- Location
- Srikakulam, AP, IN
- LinkedIn followers
- 500 followers
About Appanna Murapala
Infra Dev Specialist with 9 years of IT experience, including 6+ years in ServiceNow development, administration, and integrations. I specialize in delivering scalable, customized solutions across ITSM, ITOM Event Management, and CMDB, with a strong focus on automation, workflow optimization, and user experience.At Cognizant, I lead ServiceNow initiatives that streamline catalog fulfillment, enhance operational efficiency, and integrate OT systems with IT platforms. My technical toolkit includes JavaScript, Glide API, REST/SOAP integrations, and hands-on expertise with Flow Designer, Transform Maps, and custom applications.I’ve worked across enterprise environments, including Infosys, Ericsson, and Cyient, where I built dashboards, scoped apps, and led automation projects that improved reliability and reduced manual effort. I thrive in Agile teams, mentor junior developers, and consistently deliver high-impact solutions aligned with business goals.Core Competencies: ServiceNow Development & Administration ITSM, ITOM, CMDB, Custom Apps Workflow Automation & Integration REST/SOAP APIs, MID Server, Data Streams Dashboards, KPIs, Performance Analytics Agile/Scrum Delivery Platforms: IBM Netcool, BMC ADDM, Ansible, vRA Automation Databases: MySQL, Oracle, IBM DB2, Sybase
Experience
Infra Dev Specialist
Dec 2023 — Present · Hyderabad, IN
Built an AI driven agent that improves KM consistency by validating incidents labeled ‘Knowledge Not Found’ through contextual NLPbased knowledge searches, solution recognized as a Top 15 innovation at the ServiceNow NowEmpower Hackathon. • Implemented BMC ADDM–ServiceNow integration using Data Streams, achieving 95% data accuracy and enhancing asset visibility across OS, Software Instances, and Runtime Environments. • Configured staging tables and crafted ServiceNow Transform Maps to automate data loading into custom target tables, improving data integration efficiency and accuracy. • Engineered and activated ServiceNow Flow Designer workflows to automate Equatex catalog fulfillment, reducing manual effort by 30% and accelerating request turnaround time. • Delivered Universal Request functionality for Service Request Management (SRM) to improve request handling processes. • Customized over 100 notifications to display ONS numbers in place of RITM, aligning with Universal Request standards. • Optimized existing IT business applications to fulfill OT requirements, enabling seamless IT service provisioning and boosted operational efficiency for OT systems. • Streamlined the logic to establish and maintain relationships between OT Proxy, Application Services, and OT Systems in alignment with OT asset management. • Designed an Order Guide to provide a seamless end-user experience, enabling redirection to the appropriate catalog for managing OT Proxy and Application Services. • Logic built to define and manage relationships between Application Services and OT Systems.
Education
Shantha Junior College
Intermediate
2010 — 2012
ADITYA INSTITUTE OF TECHNOLOGY & MANAGEMENT, K.Kothuru, Tekkali - 532201, Srikakulam District, A.P(CC-A5)
Engineer’s Degree
2012 — 2016
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