Apoorv Soni

About Apoorv Soni

Overall, 8+ years of experience in NBFC, Education and other sectors. 5.5 yrs experience in Salesforce (IT Industry). Strong problem solving and decision-making skills with ability to prioritize and multitask goals to achieve timely delivery. Helping businesses to improve processes and efficiency in Salesforce by eliciting, documenting, and analyzing functional & Non-functional requirements from stakeholders. Leadership - Conflict resolution, process improvement, confident decision-maker, teambuilder. Have worked on SFDC Administrative tasks & proficient in creating Profiles, Roles, Users, Approvals, Validation rules, Reports, Dashboards, Tasks. Creating and maintaining detailed documentation, including business process flows such as Preparing Blue Print (Capability Model), Value Stream map, UPN (Universal Process Notation), SIPOC map, Solution Designing, BRD & SRS Document, user stories, and functional specifications. Reviews test plans and testing methodology to mitigate risks and participates in testing the solution to ensure the solution meets functional and non-functional requirements within the organization. Well versed with Salesforce, agile methodology, project development lifecycle, stakeholder management, customer-centric, Resource Management. Understand customer requirements, market gaps/ need gaps and drive release-level feature choices. Salesforce Certifications: Admin, Associate, AI Associate, Business Analyst, Sales Cloud, Service Cloud, Omni studio consultant, Experience Cloud​I have the experience and attitude to excel in any position which deliver exceptional results. I possess a combination of skills and experience that make me stand out from the crowd. I am always excited to learn in every way possible. Seeking an opportunity to leverage my professional expertise to support organizational goals and values in a challenging & dynamic business environment and to achieve a high career growth through the continuous learning process. I shall strive for excellence in my career and give my best to my team.

Experience

1. Solution Consultant

   Salesforce

   Jul 2024 — Present

   Client Engagement: Engaging with clients to understand their business processes, requirements, and pain points.Requirements Gathering: Eliciting and documenting business requirements and translating them into technical solutions.Solution Design: Designing Salesforce solutions that address client needs, including configuration, customization, and integration.Demonstrations and Presentations: Presenting Salesforce solutions to clients through demos and presentations, showcasing how the proposed solution meets their needs.Implementation Support: Assisting in the implementation process by working closely with developers and other team members to ensure the solution is delivered as designed.Testing and Validation: Ensuring that the solutions are thoroughly tested and validated to meet the client’s requirements and standards.Training and Support: Providing training and support to end-users to ensure they can effectively use the Salesforce solution.Stakeholder Communication: Maintaining clear and effective communication with all stakeholders throughout the project lifecycle.Best Practices and Standards: Ensuring that Salesforce solutions adhere to best practices and standards for performance, security, and scalability.Continuous Improvement: Keeping up with Salesforce updates and new features to recommend improvements and enhancements to clients.

Education

• Dr. D. Y. Patil B-School, Pune

  PGDM, Marketing

• Global Institute of Technology,Jaipur

  Bachelor of Technology - BTech, Computer Science

  2010 — 2014