Apoorvi Srivastava
Service Desk Analyst skilled in Help Desk Implementation and CRM
- Role
- Service Desk Analyst at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Apoorvi Srivastava
An MBA graduate in Marketing and IT from Shri Ramswaroop Memorial College of Engineering and Management, with a background in Accounting and Business/Management from Sardar Bhagat Singh College. Currently working as a Service Desk Analyst at HCLTech, focusing on handling escalated tickets, ensuring SLA compliance, and facilitating knowledge transfer sessions for new hires. Core competencies include service desk management, CRM, and help desk implementation. At HCLTech, contributed to seamless communication and workflow by supporting team training and resolving complex issues in alignment with company standards. Committed to fostering collaboration and operational efficiency, leveraging technical and interpersonal skills to support organizational goals. Passionate about aligning service delivery with client expectations, while enhancing team performance through knowledge-sharing initiatives.
Experience
Service Desk Analyst
Feb 2024 — Present · Lucknow, IN
Handling escalated tickets and ensuring quick resolution as per SLA. Supporting and training new hires through knowledge transfer sessions, while maintaining smooth communication and efficient workflow.
Education
sardar bhagat singh college of Higher education
Bachelor of Commerce - BCom, Accounting and Related Services
2018 — 2021
SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW
Master of Business Administration - MBA, Marketing and IT
SHRI RAMSWAROOP MEMORIAL COLLEGE OF ENGINEERING AND MANAGEMENT, LUCKNOW
Master of Business Administration - MBA, MARKETING AND IT
SARDAR BHAGAT SINGH COLLEGE OF HIGHER EDUCATION
Bachelor of Commerce - BCom, Accounting and Business/Management
2018 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.