Apoorva Mohan
Account Manager | B2C e-commerce | e-commerce Marketplace operations | Catalogue manager| Partner and Acquisition manager | People manager
- Role
- Account Manager at Pierian Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Apoorva Mohan
As an Account Manager at UrbanPiper, I automate the online business of restaurants by integrating their online platforms with the company\'s API. I have over three years of experience in the e-commerce marketplace industry, working with leading platforms such as Lazada, RedMart, Smoor, and Swiggy.My core competencies include customer relationship management, Key account manager, seller acquisition and onboarding, product cataloging, promotional activities, and supply chain processes. I have a strong background in finance and commerce, having completed my Bachelor of Commerce degree from Mount Carmel College. My mission is to help e-commerce sellers grow their business and reach their potential customers with ease and efficiency.
Experience
Account Manager
Aug 2024 — Present · Bengaluru, IN
Leading end-to-end management of the P2P post-invoice process including rejections, missing invoices, PQV (Price-Quantity-Value) issues, and rejection audits — ensuring process accuracy, compliance, and minimal revenue leakage. • Designed and implemented structured SOPs and SLAs to streamline the Vendor Experience workflow, enhancing process efficiency and reducing turnaround time. • Own and present performance updates through Weekly Business Reviews (WBRs) with Amazon Marketplace stakeholders, highlighting key wins, challenges, and action plans. • Assisted to build and automate interactive dashboards and reporting tools for real-time visibility into key metrics such as rejection trends, recovery status, and TAT, driving data-led decision-making. • Defined and monitored KPIs for VX team, ensuring SLA adherence, setting performance goals, and identifying training needs for continuous improvement. • Achieved an impressive 61% recovery of the CN values ₹54 Crtarget for four business units from January to July 2024,successfully securing ₹33.4 Cr. • Ensured adherence to GST and other tax compliance regulations within all P2P operations, minimizing audit risks.
Education
Mount Carmel College
Bachelor of Commerce, Finance, General
2006 — 2010
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