Apoorva Parab
✨Tech People & Ops Enthusiast, Help Desk Administrator👩🏽💻
- Role
- Help Desk Administrator at Deployed Resources, LLC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Help Desk Administrator
Jan 2024 — Present
Maintain accurate records of all Help Desk interactions, facilitating data-driven improvements to support services-Deliver exceptional customer service by maintaining clear and consistent communication with end-users throughout issue resolution process-Manage high-volume ticketing system, ensuring timely resolution of user requests-Participate in cross-functional projects aimed at improving organizational efficiencies throughtechnology enhancements or process redesigns-Identify and solved technical issues using variety of diagnostic tools and tactics.
Education
The University of Texas Rio Grande Valley
Bachelor of Arts - BA, Mass Communication & Minor in Military Science
2014 — 2019
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