Apoorva Tripathi
Senior Manager Customer Success || Helping companies retain and grow revenue from existing customers ||
- Role
- Senior Customer Success Manager at Singleinterface
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Apoorva Tripathi
Seasoned Senior Customer Success Manager with a 8-year trajectory in Customer Success, Business Development and Strategy. Adept at leading and empowering cross-functional teams to deliver outstanding customer experiences across diverse global markets including the US, EMEA, and APAC. As a Senior Manager, I bring a comprehensive understanding of customer success strategies and a proven track record of elevating customer engagement and satisfaction. My leadership philosophy blends strategic insight with operational finesse, enabling the implementation of data-driven strategies that enhance customer experiences and drive scalable solutions. With a dedication to fostering strong customer relationships, I have consistently demonstrated my ability to ensure customer satisfaction and drive positive outcomes for both clients and organizations. I leverage my integrity and collaborative approach to create high-performing teams, encouraging thought leadership and a can-do spirit. My expertise in optimizing customer accounts and ensuring optimal product adoption underscores my commitment to achieving excellence and success on a global scale.
Experience
Senior Customer Success Manager
Aug 2023 — Present · Gurugram, IN
Managed a portfolio exceeding ₹6 Crore in annual recurring revenue, driving customer success for major Indian enterprises. • Reduced client attrition by 22% for Shell and Puma through tailored engagement plans and structured onboarding. • Collaborated with the product team to enhance feature rollouts for Bosch, boosting Net Promoter Score from 31 to 52 in six months.
Education
Shri Ram Murti Smarak (SRMS) Institutions
B.Tech Electronics and Communication Engineering
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