Apoorva Srivastava
Subject Matter Expert | Team Lead | HCLTech Delivering Scalable Cloud Support | 95%+ SLA Success | Google Cloud | Salesforce CPQ | Subscription Ops | Process Optimization
- Role
- Subject Matter Expert Team Lead at HCLTech
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Apoorva Srivastava
I’m a cloud-focused operations and support professional with 5+ years of experience helping global enterprises maximize the value of their Google Cloud and Salesforce CPQ investments. I specialize in solving complex subscription, entitlement, and provisioning issues, and am known for my ability to drive technical resolutions swiftly—resolving 95%+ GCP escalations within SLA.From leading onboarding initiatives to optimizing deal workflows and managing high-volume CRM operations, I combine strong process knowledge with hands-on technical expertise. My journey has taken me across high-impact roles in global support, enterprise deployments, and contract operations—each with a focus on accuracy, automation, and customer success.Customer Success and Service Delivery professional with 5+ years of experience in subscription management, IT services, and client success. I specialize in ensuring SLA compliance, resolving escalations, and delivering measurable improvements in customer experience.At HCLTech, I currently lead a team managing Google Cloud subscriptions, where I reduced onboarding time by 40% and improved SLA compliance across multiple accounts. My expertise spans client onboarding, risk management, and Lean Six Sigma-driven process improvement.I’m passionate about building trust with clients, enabling smooth adoption of services, and driving retention through proactive engagement. Currently pursuing a PGDM in Human Resources and certified in Lean Six Sigma, I’m eager to take on opportunities in Customer Success, Service Delivery, or Program/Engagement Management where I can align customer goals with business outcomes.
Experience
Subject Matter Expert Team Lead
Jul 2022 — Present · Noida, IN
Education
Maharshi Dayanand University
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
2017 — 2020
Symbiosis Centre for Distance Learning
Post Graduate, Human Resources Development
Symbiosis Centre for Distance Learning
Post Graduate, Human Resources Management and Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.