Apoorva Mittal

Customer Experience Enthusiast | CX Strategy | Customer Journey | Growth

Role: Director - Customer Success at Whatfix
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Director - Customer Success
Whatfix
Mar 2023 — Present

Education

Indian Institute of Management, Calcutta
Certificate Program in Management of Software Development, Computer Software Engineering
2014 — 2015
Jaypee Institute of Information Technology University
Bachelor of Technology (B.Tech.), Computer Science
2006 — 2009

Skills

Sql
Unix
Oracle
Requirements Analysis
Css
Oracle Sales Cloud
Html5
Sdlc
Javascript
Web Development
C++
Technical Support
User Experience
Software Development
Software Development Life Cycle (Sdlc)
Customer Service
Management
C
Project Management
Pl/Sql
Web Design
Java
Six Sigma
Oracle Srm
Core Java

Contact information

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Current company

Whatfix

Software Development · 1.1K employees · Founded 2013 · San Jose, California, United States

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It helps organizations close the adoption gap by enabling users to use software effectively in the flow of work, while providing visibility into where users struggle. Whatfix delivers a unified platform that combines in-app guidance (DAP), hands-on simulation training in a risk-free environment (Mirror), and adoption analytics (Product Analytics) to create a continuous adoption loop. Powered by ScreenSense engine, the platform understands user context and intent to deliver real-time guidance, personalized training, and actionable insights. With this approach, enterprises can accelerate time-to-proficiency, standardize workflow execution, improve data accuracy, reduce support tickets, and maximize the ROI of their digital investments across complex enterprise applications.

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Experience

Director - Customer Success

Education

Indian Institute of Management, Calcutta

Jaypee Institute of Information Technology University

Skills

Find verified contacts for anyone on LinkedIn