Apoorva Khanna
GCC || Strategy || Transition || Operations || Account Management || Stakeholder Management || Client Experience || Change Management
- Role
- Transition Lead at bp
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Apoorva Khanna
I have 18+ years of experience across business functions namely Transitions, Operations, Training & Quality. My career spans across roles & functions with leading organizations namely Accenture Solutions Pvt. Ltd, WNS Global Services, Syntel Inc. Ltd, Infosys Pvt.Ltd and Vertex India Ltd. Industry/Domain experience of BFSIH, Utility Services, Professional Services, Media, and Entertainment (Order Management) During the past years I have successfully spearheaded /program managed multiple Transition/Migrations and Operation Set-up for FTEs from UK, US, South Africa, Philippines, Malaysia, Bulgaria, Australian and New ZealandExpertise in Complex/Large Program Management & Governance, New Client Onboarding, Account Management & Stakeholder Relationship, Enterprise and Contract Risk Management, Operations/Delivery set-up, Transition Solutioning & Contracting and Change Management. I hold a graduate degree in Hotel & Hospitality Management from IHM, Kolkata. I am also PMP trained, CII – LM1 certified from Chartered Insurance Institute, UK and a trained Workplace Coach from Nobel Manhattan, UK.In addition, pursuing Sr. Leadership Program from Indian Institutes of Management, Lucknow (Jul’22 to Jun’23)
Experience
Transition Lead
Apr 2024 — Present · Pune, IN
Education
IHM Kolkata
BSc - Hotel and Hospitality Administration, Hospitality Administration/Management
2000 — 2003
Indian Institute of Management, Lucknow
Senior Leadership Program
Skills
- Building Strong Business Relationships
- Customer Oriented
- Relationship Management
- Operations Management
- Coaching and Feedback
- Client Presentation
- Process Management
- Feedback
- Transition Management
- Crm
- Management
- Bpo
- Outsourcing
- Performance Management
- Team Management
- Business Process
- Vendor Management
- Leadership
- Mis
- Team Leadership
- Recruiting
- Employee Engagement
- Service Delivery
- Training
- Process Excellence
- Offshoring
- Sla
- Soft Skills
- Call Centers
- Business Analysis
- Process Improvement
- Process Migration
- Business Process Improvement
- Workforce Management
- Business Transformation
- Six Sigma
- Business Process Re-Engineering
- Business Process Mapping
- Change Management
- Talent Acquisition
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