Apoorv Singh
Product Care Specialist @TELUS
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WORK HISTORY
Product Care Specialist @TELUS
Nanaimo, BC, CA
Drive the store’s core revenue stream by consistently ranking in the top 2 for monthly plan sales, contributing significantly to business growth and client retention.Support 20–30 customers daily with expert consultation on mobile plans, device care, and protection services, maintaining a 95%+ satisfaction rating based on post-service feedback.Increase accessory and service add-on sales by 15–20% month-over-month through personalized recommendations and needs-based selling.Lead improvements in front-end operations, reducing average service handling time by 30% while maintaining high service quality standards.Ensure full compliance with data privacy regulations and TELUS service protocols during every customer engagement.
EDUCATION
Vancouver Island University
Master of Business Administration - MBA
Sushant University
B.Com (Hons)
ABOUT APOORV SINGH
With over six years of experience in identity and access management, mainframe…
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