Narayanan

About Narayanan

35+ years experience in Sales, Relationship Management (Customer & People), IT Facilities Management and Technical Writing. Strengths: • India Business Head at Sundaram BPO, Sales Growth • Country Head of India Customers at Maveric Systems for 9 years • Country Head of IT Function in Pizza Corner for 3 years • Start up Experiences in three Companies (Club Mahindra, Pizza Corner, Maveric Systems Limited) Program Managing service line of Staff Augmentation (Software Testing) • Interact with Indium Sales to achieve Targets • Customer Interaction (Customer Mining, Periodic Reviews and Feedback) • People Management - Outsourced Staff (at Customer Site), Bench Management Snapshot of experience at Maveric (9 years): Key Account Management across India, including Chennai, Bangalore, Mumbai, Gurgaon and Hyderabad. Managing Fixed Bid Software Testing Projects involving effort estimation, commercials negotiation, operations’ review and project closure. Accountable for location management (Bangalore, Mumbai and Gurgaon) Supervising activities pertaining to invoicing and receivables management. Managing erstwhile department of technical writing. Noteworthy Milestones Holds the merit of consistently achieving year-on-year revenue growth, notably 40% to 60% in last 2 years. Significantly engaged in championing periodic customer feedback for India and across global footprints of Maveric Systems. Received various Awards & Laurels for outstanding performance, viz: “True Maveric” Award (Coveted Annual Award given to the most outstanding achiever) “Best Customer Response” • Customer Interactions for deployment of Satellite Systems over a distributed internet architecture, while at Netfinex.com (Jan-2001 to Sep-2001) • Pre-Sales activities while at Santech Business Solutions (Dec-2001 to Apr-2002) and at S.S.Combines (Dec-1990 to Jun-1992) • Front Office Management while at Quality Inn Aruna (Apr-1993 to Apr-1994)

Experience

1. Senior Assistant General Manager - Diesel Finance, Customer Relations

   Sundaram Finance Limited

   Jul 2019 — Present · Chennai, IN

Education

• Brilliants Tutorial

  Diploma, Unix & C

• St.Patrick's A.I. Hr.Secy School

  +2, Science Group

  1980 — 1982

• SSI-T.Nagar

  Diploma, VB, PB, Sybase

• NIIT-Chennai

  PGDSM, Computer Systems Management

  1988 — 1989