Aman Preet Saini

About Aman Preet Saini

There is one phrase which could rightly define my career journey - Diversity in roles. I was a core team member in two early stage startups which had let me wear different hats and sail the tides of ambiguity. I worked in sales for 3 years and then moved to Customer Success. Having worked in both sales and post sales, I gained hands on experience in customer psyche. Established and led a team of 8 associate managers responsible for handling customers and achieving an upsell rate of 30% Empathy has been a driving force in building customer relationships and driving an NPS of 70. I aim for being reliable and feel a strong zeal towards bringing structure to the chaos. Founder’s vision and team’s culture is central to my work. A harry potter geek who is always open to discuss favourite characters and spells! Besides reading, I pursue my two interests: Yoga and Psychology.

Experience

1. Senior Customer Success Specialist

   ProHance

   Feb 2023 — Present · Bengaluru, IN

   Driving project from product implementation phase towards adoption- Establishing industry best practises amongst the portfolio accounts ensuring client’s success- Custodian of 10 accounts; key accounts and mid segment. Monthly/Quarterly business advisories to CXOs highlighting key focus areas as per the KPIs- Customer Satisfaction is top priority thus ensuring 100% renewals (yearly) while actively working towards expansions

Education

• Cambridge International School Dasuya

  Grade 11th and 12th

• Chandigarh Engg College, Landran

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2012 — 2016