Ashutosh Pathak
Customer Support / Regional Service Incharge ( West Zone)/Service Sales
- Role
- Regional Service Incharge at MAKEEN Energy A/S
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Regional Service Incharge
Aug 2024 — Present · IN
Resolved Customer Complaints while prioritising customer satisfaction and loyalty.*Managing Service Operations of ( M.P, C.G, Gujrat & Maharashtra State).*Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs.*Mentoring and leading the team to achieve the service KPI & common goal.*Service Process & Marketing Oversight*Assessed call centre trends to identify improvement & better align processes.*Planned operations to meet established schedules.*Lead a team of up to 10 Service experts in all field activities.*Assessed performance to determine training needs and define accurate plans for decreasing process legs.*Monitor, analyse and act on improvement of service parameters.*Service Support Activities Management ( Technical Service Support, Spares & Training)*Resolve all customer complaints in co-ordination with CP*Adhered to safety protocols and polices to reduce workplace Hazardous.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.)
2009 — 2013
School of Excellence, Indore
10+2
2008 — 2009
INSTITUTE OF MANAGEMENT STUDIES, DAVV, INDORE
Master of Business Administration (M.B.A.)
2021 — 2023
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