Alex Pinsker
Experienced leader and technology professional dedicated to achieving excellence in customer experience and talent development.
- Role
- Director of Service Delivery at Venn®
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Alex Pinsker
Over 25 years of hands-on experience in various levels of support serving variouse verticals. Over the years achieved skills including Systems Administration, Network Support Engineering, and Production Support. Involved in Designing, Implementing, Configuring, Maintaining and Troubleshooting Microsoft and Novell based networks. Expertise in configuration and maintenance of MS Exchange, MS SQL clustering and mirroring, Lotus Domino, DNS, DHCP and Active Directory and Cloud Computing. Excellent troubleshooting and analytical skills.But my real passion is using my experience in building and scaling support organization that is both customer centric and specialized to provide creative technical solutions to solve business needs.
Experience
Director of Service Delivery
Mar 2019 — Present · New York, NY, US
Leading Support and Professional Services teams, specializing in providing exceptional support to security-focused clients. Proven track record of overseeing comprehensive support strategies for VMware and AWS managed environments to ensure the seamless delivery of company solutions. Adept at leading teams to ensure client satisfaction and optimal performance of managed services, adopting cutting-edge solutions built on in-house developed patented technology to secure BYO-PC. Skilled in developing and implementing support frameworks tailored to the unique needs of security-conscious customers, addressing their technological goals. Committed to continuously enhance operational efficiency and maintaining the highest standards of service. Dedicated to fostering excellence in customer support and user experience within dynamic environments.
Education
Technical Career Institute
AAS, Electrical Engineering
1990 — 1992
New York Institute of Technology
BT, Electrical Engineering
1992 — 1994
Skills
- Networking
- Iis
- Virtualization
- Active Directory
- Xp
- Windows Server
- Vpn
- Data Center
- Network Administration
- System Deployment
- Servers
- System Administration
- Vmware
- Linux
- Dns
- Integration
- Firewalls
- Cloud Computing
- Scom
- Apache
- Windows Xp
- Technical Support
- Storage
- Domain Name System (Dns)
- Tcp/Ip
- Dynamic Host Configuration Protocol (Dhcp)
- Cluster
- Infrastructure
- Troubleshooting
- Microsoft Exchange
- Microsoft Sql Server
- Internet Protocol Suite (Tcp/Ip)
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