Andrew Belliveau
Driven leader with a background in customer service, education, and multimedia arts
- Role
- Specialist at Apple
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Andrew Belliveau
Experienced and highly adaptable professional with a strong background in customer service, education, and team leadership across multiple industries. Proficient in film and video production, graphic and interactive design, and music production. Conversational in Japanese at the N3 level of the JLPT.
Experience
Specialist
Aug 2025 — Present · The Grove, CA
Bring Apple products to life by showcasing features to customers and extending their journey within the Apple ecosystem through subscription services, accessories, Today at Apple, business team introductions, Apple Intelligence education, and an invitation to return to the store.• Maintain a Team Member Score (TMS) higher than both store and market averages while supporting a high volume of customers during peak moments.• Consistently exceed benchmark targets for overall AppleCare and overall accessory attachments.• Support a consistent Apple-branded customer journey by sharing visual best practices with team members, drawing on prior experience from Apple SoHo’s Visual Merchandising team.• Surprise and delight Japanese customers through extensive knowledge of the Japanese language and cultural customer service expectations.• Serve as a resource for team members new to Apple, sharing best practices for role success based on prior Apple Retail experience.• Champion Apple Intelligence education by sharing features with fellow Specialists, building team knowledge to support confident customer demos and the “Discussed Apple Intelligence” store metric benchmark goal.
Education
Quinnipiac University
Bachelor of Arts (Magna Cum Laude), Interactive Digital Design
2009 — 2013
Quinnipiac University
Bachelor of Arts (Magna Cum Laude), Film, Video and Interactive Media
2009 — 2013
Skills
- Squarespace
- Html
- Adobe Creative Cloud
- Final Cut Pro X
- Youtube
- Final Cut Pro 7
- Music Theory
- Social Media
- Css
- Wordpress
- Japanese
- Logic Pro X
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