Aparna S

About Aparna S

I am a Salesforce Certified Administrator who loves to solve problems using my knowledge of technology and Salesforce.I have hands-on experience with the Salesforce platform, including with Nonprofit Success Pack, process automation, and org customization. My active engagement in multiple Salesforce groups helps me increase both my knowledge and awareness of current industry needs. In addition, making professional connections within those communities has fostered my growth in software such as Jira, Slack, and SQL. As part of my ongoing journey, I enjoy discovering more about Salesforce through dedicated study groups at Clicked and Talent Alliance Cohort, as well as engaging in active professional development opportunities. Along with my Salesforce skills, I have several years\' experience as a Talent Acquisition Specialist, Software developer and Customer Support Associate.In my free time, I enjoy hiking, dancing and doing Yoga.

Experience

1. Deloitte Salesforce Consultant Quest

   Clicked

   Sep 2022 — Present

   Worked in a team of 4 to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that meets a client’s business challenges * Elicit, document, and analyze requirements around business challenges and then produce data-driven solutions * Improve business processes and efficiency in Salesforce * Work effectively with others under short time constraints * Present findings with peers and industry professionals* Conducting Stakeholder Interviews as a Salesforce Professional Skills Challenge * Developed a well structured interview protocol for customer discovery * Listened intently to stakeholder replies and crafted meaningful follow-ups * Built upon questions asked by peers and colleagues in a realistic team setting* Wireframing and Rapid Prototyping as a Business Analyst Skills Challenge * Incorporated persona needs and desires in designing an interface * Conducted rapid prototyping * Iterated on your design * Leveraged online design tools* Creating Personas as a Salesforce Consultant Skills Challenge * Developed personas for key stakeholders that synthesize discovery completed for the Digital Engagement team

Education

• University of Mumbai

  Bachelor's degree