Aparna Manoj

Jr IT Analyst @ACTO

Toronto, ON, CA

Provisioned, configured, and deployed Apple devices using Jamf Pro, ensuring compliance with security policies and enabling seamless zero-touch deployment-Designed and implemented ACTO’s Jira Service Management ticketing platform from scratch, creating structured workflows, automation rules, SLAs, and user-friendly request types to streamline IT support and service delivery-Administered Google Workspace, handling user and group management, access requests, permissions, and policy configurations-Supported IT onboarding and offboarding processes by setting up hardware, provisioning software tools, and managing user account lifecycle across core systems like Google Workspace, Slack, Zoom etc-Maintained and updated asset inventory, tracking device assignments, returns, and hardware lifecycle-Collaborated with the IT Lead to gather evidence and documentation for SOC 2 compliance and internal IT audits-Assisted with the rollout and administration of various internal systems and security tools, ensuring endpoint compliance, timely patching, and software deployments via Jamf-Contributed to improving IT processes and documentation, ensuring consistent and auditable practices were followed.