Aparna Saini

Cabin Crew @Air India Limited

Delhi, IN

As a Flight Attendant at Air India, I ensured strict compliance with aviation safety protocols while delivering high quality in flight service to over passengers monthly. I proactively resolved a wide range of passenger concerns — including medical incidents, mid-flight conflicts and special assistance requests — with empathy and professionalism, contributing to consistently positive passenger feedback.My role demanded real time problem solving, seamless communication with cockpit crew and an unwavering focus on passenger well being. Recognized multiple times for my calm handling of onboard emergencies, I also facilitated safety demonstrations, first aid response and conflict de-escalation.Regularly attending advanced training in safety, crisis management and customer experience, I stayed aligned with evolving aviation standards. My efforts not only enhanced operational flow but also improved passenger satisfaction and overall crew synergy on both domestic and international routes.

Mahatma Gandhi University

Mba

Guru Gobind Singh Indraprastha University

BCA