Aparna Dhopatkar

Support Escalation Engineer @Microsoft

IN

Deliver high-quality customer and partner experience (CPE) through timely response and resolution.Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Works closely with the product team on some of the technical design issue and product changes.Represent Microsoft as a trusted advisor to Microsoft customers.Mentoring frontline TLs with various SharePoint Online issues and sharing knowledge on ever changing features.Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Knowledge Sharing Contribution. Conduct regular technical triages and case reviews.

K. J. Somaiya Institute of Engineering and Information Technology

Bachelor of Engineering (B.E.)