Aparna Bhatnagar
Associate Consultant @Tata Consultancy Services
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WORK HISTORY
Associate Consultant @Tata Consultancy Services
Toronto, ON, CA
EDUCATION
Institute For Technology and Management
PGDBM, Marketing & Finance
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Technology (B.Tech.), Computer Technology/Computer Systems Technology
ABOUT APARNA BHATNAGAR
I am a People, Process and Technology professional, with total 16 years of Experience. Total ITSM experience: over 5 years Current Role: IT Service Management team Lead (2 years) Responsibilities: Supporting Global IT Operations as Service Management Lead for managed services. Bringing Operations effifiency and Customer Satisfaction by handling various portfolios of IT Service Management like Incident and Major Incident Management, Change Management, Configuration Management, Service Catalog Management, Service Request Management, Customer Survey Management, Knowledge Management, Business Continuity Management. Engaging with stakeholders in client organization using Azure DevOps and bringing continuous service improvement, automations and working on transformation initiatives and effectively with stakeholders facitating Organization Change Management. Responsible for Governance of ITSM processes, Measurement & Reporting of key metrics and Customer Success Factors and enforcement of policies and procedures as per process guidelines, reporting and documentation for audit trail.
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