Abigail O.

Experience

1. Salesforce Administrator

   Talent Stacker Salesforce Career Development Program

   May 2023 — Present

   Leading client sessions, gathering and prioritizing requirements (user stories), and creating comprehensive solution documentation, streamlining project execution and enhancing client satisfaction- Configuring data integrations and automating workflows (including alerts and flows) to meet specific business needs, reducing manual processes and improving operational efficiency by 20%- Facilitating weekly sprint review meetings, driving enhancements, prioritizing the sprint backlog, and ensuring timely project progress and delivery- Creating and delivering end-user training documentation and workshops, increasing user adoption and ensuring a 90% proficiency rate in using custom Salesforce features- Building automations (email templates, alerts, process builders, and flows) to address key business challenges, reducing response times by 30% and improving process accuracy- Administering Salesforce Security, including maintaining roles, profiles, permission sets, and sharing settings, ensuring a secure, compliant system with zero security breaches- Customizing the Salesforce user interface with Lightning layouts and page layouts, optimizing user management and enhancing user experience, leading to a 15% increase in user productivity.

Education

• Marshall University

  Master's degree

  2018 — 2019

• Marshall University

  Bachelor of Science - BS

  2013 — 2016

• Marshall University

  Bachelor of Arts - BA

  2013 — 2016