Aous Shakra
Customer Success Manager & Sales Consultant @Freshline
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WORK HISTORY
Customer Success Manager & Sales Consultant @Freshline
Montreal, QC, CA
Helped SaaS and AI-driven company accelerate retention, adoption, and expansion through Customer Success frameworks.Increased Net Revenue Retention (NRR) by 50–100%, improved renewal rates from 72% to 88%, and reduced onboarding time from 6–8 weeks to 3–4 weeks through playbooks, lifecycle automation, and adoption analytics.Built customer health dashboards integrating usage, adoption, and satisfaction metrics to strengthen renewal forecasting and executive visibility.Collaborated with product and data teams to enhance AI-driven personalization and recommendation features, improving conversion and lifetime value.
EDUCATION
Concordia University
BComm, International Business; Marketing
SKILLS
ABOUT AOUS SHAKRA
Strategic Account Executive with 10+ years selling complex SaaS, cloud, and IT…
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