Ann Zimmerman

About Ann Zimmerman

I am a passionate and proven design research professional who brings empathy, clarity, creativity, resourcefulness, and rigor to my service in helping teams and leadership understand and rally around what really matters to the people they’re trying to reach, and how to transition insights into critical business decisions that also make a real and positive difference in people’s daily work and lives.I am a senior provider experience designer for the global health service company Cigna, and its new subsidiary Evernorth. I joined Cigna in 2017 to help clinical, product, and strategy teams and leadership understand how their member-facing initiatives can also ensure contracted clinical and administrative providers are able to do their best work delivering care and services to patient-members.Before coming to Cigna I worked as an independent consultant, leading design research and innovation strategy projects for a range of clients including: Cigna, Capital One, Walgreens, SC Johnson, Allstate, France Telecom, and Herman Miller. Prior to my independent consultancy, I was a senior researcher for a design planning team at RTC, a global company that helps brands and retailers improve their in-store shopping experience. I led design research and strategic planning projects informing shopper journey innovation and store design. Clients included: Bose, Wilson, Kimberly Clark, Kraft, Sears, Kroger, and Dollar Store.Early in my career I was the global mobile media researcher for Motorola’s Customer and Marketing and Insights team. My master degree education from the Institute of Design laid the foundation for my rigorous approach to human-centered research and design thinking.Prior to my career as a design researcher, I was an exhibiting artist and arts educator, and was awarded grants to implement national and international projects for non-profit organizations including the National Endowment for the Arts, UNICEF, and the International Rescue Committee.

Experience

1. Senior Provider Experience and Strategy Design Lead

   Cigna Healthcare

   Oct 2017 — Present · Chicago, IL, US

   I lead UX design research and design strategy initiatives to help cross-functional teams understand: the current and ideal clinical and administrative provider experience throughout customer (patient) healthcare journeys; what providers need to easily and successfully complete Cigna-related transactions; and what is required for them to want to support / adopt our programs

Education

• Illinois Institute of Technology

  Master's degree, Design

• The University of New Mexico

  Bachelors of Fine Art, Photography

Skills

• Design Thinking
• Marketing
• Information Architecture
• Product Development
• Analysis
• User-Centered Design
• Workshop Facilitation
• Concept Evaluation
• Qualitative Research
• Market Research
• Strategy
• E-Commerce
• Cross-Functional Team Leadership
• User Experience
• User Experience Design
• Consumer Insights
• Mobile Devices
• Concept Generation
• Customer Insight
• Management
• Research Design
• Global Projects
• Program Management
• Leadership
• Competitive Analysis
• Design Principles
• Ethnography
• Design Strategy
• Project Management
• Evaluation
• Product Evaluation
• Experience Design
• User Research
• Design Research
• Usability