Anyatra Singh
Sr. Business Development Analyst @ Threecolts | Driving eCommerce Growth
- Role
- Sr Business Development Analyst at Threecolts
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Anyatra Singh
Customer Success professional with 5+ years of experience managing international clients…
Experience
Sr Business Development Analyst
Aug 2024 — Present
Drove growth across Shopify and Etsy integrations, increasing app engagement by 18%.• Led customer lifecycle initiatives, reducing churn by 12% via tailored retention strategies.• Created detailed seller performance dashboards to identify drop-off points and user trends.• Partnered with Product teams to prioritize enhancements based on customer pain points and feature usage.• Contributed to business forecasts that increased Q1 revenue projections by 22%.• Mentored 5+ junior analysts, improving team delivery and reporting standards.• Facilitated product improvement feedback loops through seller interviews and support data.• Led a team of 5 Customer Success Associates (CSAs) and conducted quality audits of their conversations via email,WhatsApp, and live chat.• Delivered product presentations and demos to prospective clients and internal stakeholders.• Utilized tools such as Alura, Shopify Hunt, and eHunt to offer SEO recommendations.
Education
Maharishi Dayanand University
Master of Business Administration - MBA, Marketing/Human Resource
2020 — 2022
Babasaheb Bhimrao Ambedkar University Lucknow
Bachelor of Commerce - BCom, Marketing
2017 — 2020
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