Anya Sahla

Customer Success Manager @Nimble Elearning B Corp

Gloucestershire, GB

Implementing of an agreed account management strategy and customer management process-Strategic account management-Essential account management -Identifying, and closing, growth opportunities within existing customer base-Increasing client retention rate-Learning & development consultancy support to customers (including learning design, stakeholder and -learner engagement, promotion, delivery, training evaluation & ROI tools)-In person and online training for existing customers-Channel management for Nimble resellers-Implementation of new partnerships and business improvement initiatives-Proposal submissions-Company representation at exhibitions and networking events-Involvement in organisation of annual conference and awards-Work alongside other departments such as Marketing, to help facilitate case studies and customer -participation in seminars