Austin Wessel
Expert in Operational Excellence & Data-Driven Decision Making | Strategic Marketing & Analytics Leader | Transformative Team Builder
- Role
- Manager, Customer Success at Lytho
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Austin Wessel
I am a driven marketing professional with a strong background in stakeholder and client management,strategic operations, and data analytics. I excel at building trusted relationships with colleagues and clients,driving adoption of new tools and processes, and delivering actionable insights that enhance ROI. Myanalytical mindset and commitment to continuous improvement enable me to identify growthopportunities, support creative and marketing teams, and help organizations reach their full potential.
Experience
Manager, Customer Success
Jan 2026 — Present
Lead and coach a team of 5 Business and Enterprise Customer Success Managers, supporting performance, enablement, and day-to-day execution across $15M+ in ARR.• Serve as an escalation point for complex customer scenarios, partnering with CSMs to mitigate risk, drive adoption, and maintain strong executive relationships.• Act as a trusted strategic partner for Lytho’s largest enterprise accounts, continuing direct ownership while guiding long-term value realization and retention strategies.• Champion the voice of the customer by collaborating with Product, Renewals, Implementation, and cross-functional teams to improve the end-to-end customer journey.• Facilitate weekly team meetings and enablement sessions, developing consistent talk tracks, templates, and strategies to improve engagement and product adoption.• Lead and contribute to strategic initiatives, including new programs, webinars, conferences, and special projects that elevate Customer Success impact.
Education
Valencia College
Associate of Arts - AA, General Studies
University of Central Florida
Bachelor of Science - BS, Event Management
Skills
- Autocad
- Mac
- Food
- Creative Writing
- Web Design
- Photoshop
- Basic Html Design
- Social Networking
- Os X
- Social Media Marketing
- Keyboards
- Choral
- Worship Planning
- Praise & Worship
- Microsoft Excel
- Powerpoint
- Music Industry
- Public Speaking
- Leadership
- Event Management
- Photography
- Adobe Creative Suite
- Customer Service
- Event Planning
- Management
- Team Building
- Search Engine Optimization (SEO)
- Microsoft Office
- Hospitality
- Cash Handling Experience
- Microsoft Word
- Team Leadership
- Piano Performance
- Apple Ios Devices
- Entertainment
- Music Theory
- Social Media
- Sibelius
- Project Management
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