Anwesha Sarkar
Business Growth Specialist @Shadowfax
- Role
- Manager - Key Account Management at Shadowfax
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anwesha Sarkar
With 14+ years of experience in logistics, e-commerce operations, and key account management, I thrive in dynamic, high-growth environments. I specialize in optimizing last-mile deliveries, improving customer experience metrics, and driving business growth through strategic planning and process excellence.I have successfully scaled operations, expanded service reach from 2K to 15K pin codes, and boosted NPS from 56% to 91% in just one quarter. My expertise spans reverse logistics, stakeholder management, and revenue growth, ensuring seamless supply chain operations. Key Strengths: Strategic account management & P&L ownership (₹60 Cr+) Customer experience enhancement & escalation management Reverse logistics & process alignment for quality control Data-driven decision-making & root cause analysis Skills: Supply Chain Management | Logistics Operations | Reverse Logistics | Key Account Management | Process Optimization | Stakeholder Management | Customer Experience | Data Analysis | Business Insights | Strategic Planning | Revenue Growth | Project Management | Negotiation | Escalation ManagementI am passionate about data, technology, and operational excellence to streamline processes, enhance efficiency, and drive measurable business impact. With a strong focus on customer-centric logistics and supply chain innovations, I thrive on creating solutions that improve performance, optimize resources, and elevate customer experience. Let’s connect to exchange ideas and explore opportunities for transformation in the logistics and e-commerce space!
Experience
Manager - Key Account Management
Jan 2022 — Present · Bengaluru, IN
Managed daily e-commerce operations, ensuring timely order fulfillment and optimizing customer experience metrics. Led business growth, managed key accounts with a P&L of approximately 30cr, and developed strategic branding initiatives to enhance brand positioning and revenue. Cultivated strong client relationships and supported new business development through strategic proposals and presentations.
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